{"version":"1.0","provider_name":"Synclo Helpdesk","provider_url":"https:\/\/synclo.com\/help","author_name":"admin","author_url":"https:\/\/synclo.com\/help\/author\/admin\/","title":"How to Set Auto-Close Rules - Synclo Helpdesk","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"1XGR8mcon4\"><a href=\"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-set-auto-close-rules\/\">How to Set Auto-Close Rules<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-set-auto-close-rules\/embed\/#?secret=1XGR8mcon4\" width=\"600\" height=\"338\" title=\"&#8220;How to Set Auto-Close Rules&#8221; &#8212; Synclo Helpdesk\" data-secret=\"1XGR8mcon4\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/synclo.com\/help\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Auto-Close Rules automatically close tickets after a set period if there is no activity. This helps keep your ticket queue clean and ensures resolved tickets don\u2019t stay open unnecessarily. Before You Begin Steps What Happens Next Quick Tips"}