{"version":"1.0","provider_name":"Synclo Helpdesk","provider_url":"https:\/\/synclo.com\/help","author_name":"admin","author_url":"https:\/\/synclo.com\/help\/author\/admin\/","title":"How to Assign Specialists - Synclo Helpdesk","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Kql6ZlKqTg\"><a href=\"https:\/\/synclo.com\/help\/helpdesk\/setup-helpdesk\/how-to-assign-specialists\/\">How to Assign Specialists<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/synclo.com\/help\/helpdesk\/setup-helpdesk\/how-to-assign-specialists\/embed\/#?secret=Kql6ZlKqTg\" width=\"600\" height=\"338\" title=\"&#8220;How to Assign Specialists&#8221; &#8212; Synclo Helpdesk\" data-secret=\"Kql6ZlKqTg\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/synclo.com\/help\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Specialists are agents with specific expertise who handle particular types of tickets. Assigning specialists helps ensure tickets are handled by the most suitable person, improving resolution speed and quality. Before You Begin Steps What Happens Next Quick Tips"}