{"version":"1.0","provider_name":"Synclo Helpdesk","provider_url":"https:\/\/synclo.com\/help","author_name":"admin","author_url":"https:\/\/synclo.com\/help\/author\/admin\/","title":"How to Configure Ticket Settings - Synclo Helpdesk","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"DcgZ2iao1f\"><a href=\"https:\/\/synclo.com\/help\/helpdesk\/setup-helpdesk\/how-to-configure-ticket-settings\/\">How to Configure Ticket Settings<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/synclo.com\/help\/helpdesk\/setup-helpdesk\/how-to-configure-ticket-settings\/embed\/#?secret=DcgZ2iao1f\" width=\"600\" height=\"338\" title=\"&#8220;How to Configure Ticket Settings&#8221; &#8212; Synclo Helpdesk\" data-secret=\"DcgZ2iao1f\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/synclo.com\/help\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Ticket Settings control how tickets are created, managed, and displayed in your helpdesk. Configuring these settings helps you standardize workflows and ensure consistent ticket handling across your team. Before You Begin Steps What Happens Next Quick Tips"}