Auto Assignment automatically assigns new tickets to agents, so your team doesn\u2019t have to manually manage incoming requests. This helps improve response time and keeps your workflow organized.<\/p>\n
Before You Begin<\/strong><\/p>\n Steps<\/strong><\/p>\n What Happens Next<\/strong><\/p>\n Quick Tips<\/strong><\/p>\n\n
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\nSign in using your credentials and access your main dashboard.<\/li>\n
\nFrom the left sidebar or main menu, click on Ticketing & Helpdesk<\/strong> to open the support module.<\/li>\n
\nInside the module, find and click on Automation<\/strong>. This section controls how tickets are handled automatically.<\/li>\n
\nIn the Automation panel, click on Assignment Settings<\/strong> to manage how tickets are assigned to agents.<\/li>\n
\nLook for the Auto Assignment<\/strong> option. This is usually shown as a toggle or switch.<\/li>\n
\nClick the toggle to enable it. Once turned on, Synclo will start assigning tickets automatically.<\/li>\n
\nChoose the team, department, or specific agents who should receive incoming tickets.
\nMake sure only relevant and active users are selected.<\/li>\n
\nIf available, select how tickets should be assigned. For example, you may choose an even distribution method like round robin or another logic based on your workflow.<\/li>\n
\nDouble-check that:<\/p>\n\n
\nSave your settings to apply the configuration.<\/li>\n<\/ol>\n\n
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