{"id":35,"date":"2026-04-18T01:36:43","date_gmt":"2026-04-18T01:36:43","guid":{"rendered":"https:\/\/synclo.com\/help\/?p=35"},"modified":"2026-04-18T01:36:43","modified_gmt":"2026-04-18T01:36:43","slug":"how-to-enable-self-pick-mode","status":"publish","type":"help_article","link":"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/","title":{"rendered":"How to Enable Self-Pick Mode"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Self-Pick Mode allows agents to manually choose tickets from a queue instead of having them assigned automatically. This is useful for teams that prefer handling tickets based on expertise or availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before You Begin<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure agents are part of the <strong>correct team or queue<\/strong><\/li>\n\n\n\n<li>Decide if you want to <strong>disable Auto Assignment<\/strong> for this setup<\/li>\n\n\n\n<li>Ensure agents know they need to <strong>actively pick tickets<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Steps<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Log in to Synclo<\/strong><br>Sign in to your account and open the main dashboard.<\/li>\n\n\n\n<li>Go to <strong>Ticketing &amp; Helpdesk<\/strong><br>From the sidebar, click on <strong>Ticketing &amp; Helpdesk<\/strong> to access your ticket system.<\/li>\n\n\n\n<li>Open <strong>Automation<\/strong><br>Click on <strong>Automation<\/strong> to manage how tickets are handled.<\/li>\n\n\n\n<li>Click on <strong>Assignment Settings<\/strong><br>This section controls ticket assignment behavior.<\/li>\n\n\n\n<li>Locate <strong>Self-Pick Mode<\/strong><br>Find the <strong>Self-Pick Mode<\/strong> option in the assignment settings.<\/li>\n\n\n\n<li>Turn <strong>Self-Pick Mode ON<\/strong><br>Enable the toggle to activate manual ticket picking.<\/li>\n\n\n\n<li>Select the <strong>Queue or Team<\/strong><br>Choose where Self-Pick should apply (specific team, department, or queue).<\/li>\n\n\n\n<li>Adjust Auto Assignment (if needed)<br>If Auto Assignment is enabled for the same queue, you may need to turn it <strong>OFF<\/strong> to avoid conflicts.<\/li>\n\n\n\n<li>Review your setup<br>Confirm that:\n<ul class=\"wp-block-list\">\n<li>Self-Pick Mode is enabled<\/li>\n\n\n\n<li>The correct queue\/team is selected<\/li>\n\n\n\n<li>Auto Assignment won\u2019t override it<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Save Changes<\/strong><br>Save your configuration to apply the changes.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">What Happens Next<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New tickets will remain <strong>unassigned<\/strong><\/li>\n\n\n\n<li>Agents can <strong>view and pick tickets manually<\/strong><\/li>\n\n\n\n<li>Tickets will be handled based on <strong>agent choice and expertise<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Tips<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Encourage agents to monitor the queue regularly<\/li>\n\n\n\n<li>Use this mode for specialized or tier-based support teams<\/li>\n\n\n\n<li>Combine with filters or priorities for better control<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","help_category":[11],"help_tag":[],"class_list":["post-35","help_article","type-help_article","status-publish","hentry","help_category-automation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Enable Self-Pick Mode - Synclo Helpdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Enable Self-Pick Mode - Synclo Helpdesk\" \/>\n<meta property=\"og:description\" content=\"Self-Pick Mode allows agents to manually choose tickets from a queue instead of having them assigned automatically. This is useful for teams that prefer handling tickets based on expertise or availability. Before You Begin Steps What Happens Next Quick Tips\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/\" \/>\n<meta property=\"og:site_name\" content=\"Synclo Helpdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/synclo.com\\\/help\\\/helpdesk\\\/automation\\\/how-to-enable-self-pick-mode\\\/\",\"url\":\"https:\\\/\\\/synclo.com\\\/help\\\/helpdesk\\\/automation\\\/how-to-enable-self-pick-mode\\\/\",\"name\":\"How to Enable Self-Pick Mode - Synclo Helpdesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/synclo.com\\\/help\\\/#website\"},\"datePublished\":\"2026-04-18T01:36:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/synclo.com\\\/help\\\/helpdesk\\\/automation\\\/how-to-enable-self-pick-mode\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/synclo.com\\\/help\\\/helpdesk\\\/automation\\\/how-to-enable-self-pick-mode\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/synclo.com\\\/help\\\/helpdesk\\\/automation\\\/how-to-enable-self-pick-mode\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/synclo.com\\\/help\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Enable Self-Pick Mode\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/synclo.com\\\/help\\\/#website\",\"url\":\"https:\\\/\\\/synclo.com\\\/help\\\/\",\"name\":\"Synclo Helpdesk\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/synclo.com\\\/help\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Enable Self-Pick Mode - Synclo Helpdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/","og_locale":"en_US","og_type":"article","og_title":"How to Enable Self-Pick Mode - Synclo Helpdesk","og_description":"Self-Pick Mode allows agents to manually choose tickets from a queue instead of having them assigned automatically. This is useful for teams that prefer handling tickets based on expertise or availability. Before You Begin Steps What Happens Next Quick Tips","og_url":"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/","og_site_name":"Synclo Helpdesk","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/","url":"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/","name":"How to Enable Self-Pick Mode - Synclo Helpdesk","isPartOf":{"@id":"https:\/\/synclo.com\/help\/#website"},"datePublished":"2026-04-18T01:36:43+00:00","breadcrumb":{"@id":"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-enable-self-pick-mode\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/synclo.com\/help\/"},{"@type":"ListItem","position":2,"name":"How to Enable Self-Pick Mode"}]},{"@type":"WebSite","@id":"https:\/\/synclo.com\/help\/#website","url":"https:\/\/synclo.com\/help\/","name":"Synclo Helpdesk","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/synclo.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/synclo.com\/help\/wp-json\/wp\/v2\/help_article\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synclo.com\/help\/wp-json\/wp\/v2\/help_article"}],"about":[{"href":"https:\/\/synclo.com\/help\/wp-json\/wp\/v2\/types\/help_article"}],"version-history":[{"count":0,"href":"https:\/\/synclo.com\/help\/wp-json\/wp\/v2\/help_article\/35\/revisions"}],"wp:attachment":[{"href":"https:\/\/synclo.com\/help\/wp-json\/wp\/v2\/media?parent=35"}],"wp:term":[{"taxonomy":"help_category","embeddable":true,"href":"https:\/\/synclo.com\/help\/wp-json\/wp\/v2\/help_category?post=35"},{"taxonomy":"help_tag","embeddable":true,"href":"https:\/\/synclo.com\/help\/wp-json\/wp\/v2\/help_tag?post=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}