{"id":36,"date":"2026-04-18T01:37:37","date_gmt":"2026-04-18T01:37:37","guid":{"rendered":"https:\/\/synclo.com\/help\/?p=36"},"modified":"2026-04-18T01:37:37","modified_gmt":"2026-04-18T01:37:37","slug":"how-to-set-auto-close-rules","status":"publish","type":"help_article","link":"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-set-auto-close-rules\/","title":{"rendered":"How to Set Auto-Close Rules"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Auto-Close Rules automatically close tickets after a set period if there is no activity. This helps keep your ticket queue clean and ensures resolved tickets don\u2019t stay open unnecessarily.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before You Begin<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure your team is using <strong>Resolved<\/strong> status properly<\/li>\n\n\n\n<li>Decide how long tickets should stay open before closing<\/li>\n\n\n\n<li>Identify any tickets that should be <strong>excluded<\/strong> (e.g., high priority)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Steps<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Log in to Synclo<\/strong><br>Sign in and open your dashboard.<\/li>\n\n\n\n<li>Go to <strong>Ticketing &amp; Helpdesk<\/strong><br>From the sidebar, open the helpdesk module.<\/li>\n\n\n\n<li>Open <strong>Automation<\/strong><br>Click on <strong>Automation<\/strong> to access ticket rules and workflows.<\/li>\n\n\n\n<li>Click on <strong>Auto-Close Rules<\/strong><br>Navigate to the section where closing rules are managed.<\/li>\n\n\n\n<li>Click <strong>Create Rule<\/strong><br>Add a new rule to define when tickets should close automatically.<\/li>\n\n\n\n<li>Enter a <strong>Rule Name<\/strong><br>Give your rule a clear name (e.g., \u201cClose after 3 days of inactivity\u201d).<\/li>\n\n\n\n<li>Set the <strong>Trigger Condition<\/strong><br>Choose when the rule should apply, usually when a ticket status is set to <strong>Resolved<\/strong>.<\/li>\n\n\n\n<li>Define the <strong>Time Delay<\/strong><br>Select how long the system should wait before closing the ticket<br>(for example: 24 hours, 72 hours, or 7 days).<\/li>\n\n\n\n<li>Add <strong>Conditions or Exceptions (Optional)<\/strong><br>Set rules such as:\n<ul class=\"wp-block-list\">\n<li>Exclude high-priority tickets<\/li>\n\n\n\n<li>Apply only to specific teams or categories<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Enable the Rule<br>Turn the rule <strong>ON<\/strong> to activate it.<\/li>\n\n\n\n<li>Click <strong>Save Changes<\/strong><br>Save your configuration to apply the auto-close behavior.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What Happens Next<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tickets marked as <strong>Resolved<\/strong> will automatically move to <strong>Closed<\/strong><\/li>\n\n\n\n<li>This happens after the selected time if there is <strong>no reply or activity<\/strong><\/li>\n\n\n\n<li>Your ticket queue stays clean and up to date<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Tips<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Start with a longer delay (48\u201372 hours) to avoid closing too quickly<\/li>\n\n\n\n<li>Make sure customers have enough time to respond before closure<\/li>\n\n\n\n<li>Review rules regularly to match your support workflow<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","help_category":[11],"help_tag":[],"class_list":["post-36","help_article","type-help_article","status-publish","hentry","help_category-automation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Set Auto-Close Rules - Synclo Helpdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synclo.com\/help\/helpdesk\/automation\/how-to-set-auto-close-rules\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Set Auto-Close Rules - Synclo Helpdesk\" \/>\n<meta property=\"og:description\" content=\"Auto-Close Rules automatically close tickets after a set period if there is no activity. 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