{"id":38,"date":"2026-04-18T01:38:50","date_gmt":"2026-04-18T01:38:50","guid":{"rendered":"https:\/\/synclo.com\/help\/?p=38"},"modified":"2026-04-18T01:38:50","modified_gmt":"2026-04-18T01:38:50","slug":"how-to-add-sub-categories","status":"publish","type":"help_article","link":"https:\/\/synclo.com\/help\/helpdesk\/setup-helpdesk\/how-to-add-sub-categories\/","title":{"rendered":"How to Add Sub-Categories"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Sub-Categories help you break down categories into more specific types of issues. This makes ticket classification more accurate and helps route tickets to the right specialists faster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before You Begin<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure at least one <strong>Helpdesk Category is already created<\/strong><\/li>\n\n\n\n<li>Decide how you want to further divide tickets (e.g., Login Issue under Technical Support)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Steps<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Log in to Synclo<\/strong><br>Sign in and access your dashboard.<\/li>\n\n\n\n<li>Go to <strong>Ticketing &amp; Helpdesk<\/strong><br>Open the helpdesk module from the sidebar.<\/li>\n\n\n\n<li>Open <strong>Settings<\/strong> or <strong>Configuration<\/strong><br>Navigate to the section where categories are managed.<\/li>\n\n\n\n<li>Click on <strong>Categories<\/strong><br>View the list of existing categories.<\/li>\n\n\n\n<li>Select a <strong>Category<\/strong><br>Choose the category under which you want to add a sub-category.<\/li>\n\n\n\n<li>Click <strong>Add Sub-Category<\/strong><br>This option is usually available inside the selected category.<\/li>\n\n\n\n<li>Enter the <strong>Sub-Category Name<\/strong><br>Add a specific name (e.g., Password Reset, Payment Failure).<\/li>\n\n\n\n<li>Add a <strong>Description (Optional)<\/strong><br>Briefly explain what type of issues belong here.<\/li>\n\n\n\n<li>Assign <strong>Team or Specialist (if available)<\/strong><br>Link the sub-category to the appropriate team or user.<\/li>\n\n\n\n<li>Set <strong>Status as Active<\/strong><br>Make sure the sub-category is enabled for use.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong><br>Save your changes.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">What Happens Next<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sub-categories will appear when creating tickets<\/li>\n\n\n\n<li>Tickets can be classified more precisely<\/li>\n\n\n\n<li>Routing and assignment become more accurate<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Tips<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep sub-categories <strong>specific but simple<\/strong><\/li>\n\n\n\n<li>Avoid too many levels to keep selection easy for users<\/li>\n\n\n\n<li>Use them to match <strong>real issue types your team handles<\/strong><\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","help_category":[12],"help_tag":[],"class_list":["post-38","help_article","type-help_article","status-publish","hentry","help_category-setup-helpdesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Add Sub-Categories - Synclo Helpdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synclo.com\/help\/helpdesk\/setup-helpdesk\/how-to-add-sub-categories\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Add Sub-Categories - Synclo Helpdesk\" \/>\n<meta property=\"og:description\" content=\"Sub-Categories help you break down categories into more specific types of issues. 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