{"id":44,"date":"2026-04-18T01:41:00","date_gmt":"2026-04-18T01:41:00","guid":{"rendered":"https:\/\/synclo.com\/help\/?p=44"},"modified":"2026-04-18T01:41:00","modified_gmt":"2026-04-18T01:41:00","slug":"how-to-change-ticket-status","status":"publish","type":"help_article","link":"https:\/\/synclo.com\/help\/helpdesk\/ticket-management\/how-to-change-ticket-status\/","title":{"rendered":"How to Change Ticket Status"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Changing a ticket\u2019s status helps track its progress and keeps everyone updated on its current stage (e.g., Open, In Progress, Resolved).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before You Begin<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure you have access to the ticket<\/li>\n\n\n\n<li>Understand your team\u2019s <strong>status workflow<\/strong> (e.g., Open \u2192 In Progress \u2192 Resolved \u2192 Closed)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Steps<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Log in to Synclo<\/strong><br>Sign in and open your dashboard.<\/li>\n\n\n\n<li>Go to <strong>Ticketing &amp; Helpdesk<\/strong><br>Open the helpdesk module from the sidebar.<\/li>\n\n\n\n<li>Open the <strong>Ticket List<\/strong><br>Navigate to <strong>Open<\/strong>, <strong>Assigned<\/strong>, or <strong>All Tickets<\/strong>.<\/li>\n\n\n\n<li>Select the <strong>Ticket<\/strong><br>Click on the ticket you want to update.<\/li>\n\n\n\n<li>Locate the <strong>Status Field<\/strong><br>Find the current status displayed on the ticket (e.g., Open).<\/li>\n\n\n\n<li>Click on the <strong>Status Dropdown<\/strong><br>Open the list of available statuses.<\/li>\n\n\n\n<li>Select the <strong>New Status<\/strong><br>Choose the appropriate status such as:\n<ul class=\"wp-block-list\">\n<li><strong>In Progress<\/strong> (when work has started)<\/li>\n\n\n\n<li><strong>On Hold<\/strong> (waiting for response)<\/li>\n\n\n\n<li><strong>Resolved<\/strong> (issue fixed)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Add a <strong>Comment (Optional but Recommended)<\/strong><br>Explain why the status is being changed for better tracking.<\/li>\n\n\n\n<li>Save or Update the Ticket<br>Click <strong>Save<\/strong> or <strong>Update<\/strong> to apply the change.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">What Happens Next<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The ticket moves to the selected status<\/li>\n\n\n\n<li>Team members can see the updated progress<\/li>\n\n\n\n<li>Workflow rules (like notifications or auto-close) may be triggered<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Tips<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Always update status to reflect real progress<\/li>\n\n\n\n<li>Add comments for better team visibility<\/li>\n\n\n\n<li>Avoid skipping steps in your workflow<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","help_category":[13],"help_tag":[],"class_list":["post-44","help_article","type-help_article","status-publish","hentry","help_category-ticket-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Change Ticket Status - Synclo Helpdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synclo.com\/help\/helpdesk\/ticket-management\/how-to-change-ticket-status\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Change Ticket Status - Synclo Helpdesk\" \/>\n<meta property=\"og:description\" content=\"Changing a ticket\u2019s status helps track its progress and keeps everyone updated on its current stage (e.g., Open, In Progress, Resolved). 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