Support Across All Departments Simplified
Synclo revolutionizes how you manage support requests and employee inquiries. With automated ticket creation, real-time updates, and seamless integration with other business functions, we ensure that every issue is tracked, resolved, and reported efficiently - all in one powerful platform.
- 1 - Ticket Dashboard
- 2 - Create Ticket
- 3 - Ticket Details / Comments
- 4 - Ticket Assignment & Prioritization
- 5 - Ticket Resolution & Closure
Track and Manage Every Incoming Support Request with a Clear Simple Interface.
- View all tickets in one centralized Dashboard.
- Easily track ticket statuses and progress in Real-Time.
- Prioritize tickets based on Urgency and Impact.
- Sort and filter tickets for Quick Access.
- Get a visual overview of your Support Team’s workload.
Create and Categorize Support Tickets Quickly for Faster Resolution.
- Simplify ticket creation with a one-click Form.
- Add Attachments and details to clarify issues.
- Automatically categorize tickets for relevant Teams.
- Route tickets to the appropriate Department instantly.
- Set Urgency Levels to prioritize tickets accordingly.
Track Ticket Conversations and Updates in One Organized Thread.
- Keep all ticket details, updates, and comments in one place.
- Collaborate internally with team members for faster resolution.
- Include timestamps for transparency in updates.
- Add attachments or screenshots for clearer communication.
- Get notifications when new comments or updates are made.
Ensure Every Ticket gets to the Right Person at the Right Time.
- Assign tickets to specific agents or departments.
- Set priorities to tackle urgent issues first.
- Automate ticket routing based on preset rules.
- Use custom tags to track specific ticket types.
- Monitor and adjust priorities to keep things on track.
Close Tickets Efficiently with Complete Resolution Details.
- Mark tickets as resolved with a single click.
- Notify users automatically when their issue is resolved.
- Add a final resolution note for transparency.
- Track closure rates and resolution times.
- Maintain an audit trail for each ticket’s lifecycle.
CUSTOM ROLE ASSIGNMENTS
CUSTOM ROLE ASSIGNMENTS
CUSTOM ROLE ASSIGNMENTS
CUSTOM ROLE ASSIGNMENTS
CUSTOM ROLE ASSIGNMENTS
CUSTOM ROLE ASSIGNMENTS
CUSTOM ROLE ASSIGNMENTS
Empowering Helpdesk & Ticketing with Next-Gen Solutions
Synclo's Helpdesk & Ticketing module is packed with features that streamline every aspect of support. From ticket creation and real-time updates to employee communication and AI-driven insights, we help businesses resolve issues faster, optimize workflows, and improve overall service quality.
Automated Ticket Creation & Assignment
Real-time Notifications & Status Updates
Seamless Communication with Integrated Channels
AI-Driven Ticket Routing & Solutions
Customizable Helpdesk Workflows
Employee Performance Tracking
Service Level Agreement (SLA) Management
Centralized Knowledge Base & Document Sharing
Employee & Customer Feedback Integration
Why Faster Issue Resolution Really Matters
Fast resolution of internal issues keeps employees productive and reduces downtime across the organization.
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Streamlined Ticket Workflows
Automatically assign, track, and resolve tickets with full visibility for both employees and support teams.
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Faster Problem Resolution
Categorization, SLAs, and automated alerts ensure issues are handled promptly and consistently.
Trusted by Our Early Beta Users — Their Words, Not Ours
Synclo proved highly adaptable to the way our brokerage operates. Especially, we were able to structure property pipelines, client tasks, and internal checklists exactly the way our teams work. Employee management also felt seamless, giving us better visibility over attendance, roles, and daily activity. Based on our experience, we’re fully ready to transition to Synclo.
Faisal Al-Harthy,
Managing Partner, Horizon Real Estate Brokers
Synclo helped us improve two critical areas: employee management and supply chain coordination. Tracking roles, attendance, and compliance requirements became much easier across our teams. On the supply chain side, the visibility into stock movement, vendor interactions, and procurement workflows made our processes far more controlled. Our teams adapted quickly, and we’re confident moving forward with full implementation.
Elena Marković
Operations Manager, Mediora Pharmaceuticals
Using Synclo in beta gave us a cleaner way to track our sales pipeline, ongoing production work, and client feedback loops — all in one place. The ability to connect client issues with internal tasks made our delivery process far more accountable. The system fits naturally with how our teams operate, and we’re ready to adopt it fully.
Melissa Grant
Project Delivery Lead, Northbridge Software Solutions
Synclo helped us streamline several areas that typically slow down academic operations. Employee management became more structured, with clearer visibility on attendance, roles, and internal responsibilities. The coordination between departments improved significantly, especially with documentation and training workflows. Our staff found the system easy to work with, and we’re comfortable moving toward full adoption
Daniel Whitmore
Manager Administration, Brookfield Education Group
Synclo’s beta gave us the level of visibility we needed in our logistics operations. Tracking shipments, coordinating with vendors, and managing stock movement became much more structured. The workflows around deliveries and goods receipt were straightforward, and our teams were able to adopt them quickly. We’re confident Synclo can support our full supply chain operations going forward.
Omer Khan
Operations Director, RapidLine Logistics
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10+
Industries
Catered -
200+
Plugins &
Integrations -
100%
Satisfaction
Rate -
3000+
Hours or Research
& Testing
Everything You
Need to Know About Synclo
Efficient management keeps operations smooth, data accurate, and employee experiences
streamlined across the full HR cycle.
FREQUENTLY
ASKED
QUESTIONS
Synclo's helpdesk system ensures that tickets are automatically routed to the correct department, allowing businesses to respond to customer issues quickly and efficiently. This improves response times and ensures that customers feel heard and valued.
Yes, Synclo's helpdesk system is versatile and can manage both internal employee requests and external customer support tickets, providing a unified platform for all support needs. This streamlines communication and enhances the overall support experience.
Yes, Synclo offers real-time ticket tracking, ensuring that both customers and support teams are always up to date on ticket status and progress. This transparency reduces follow-up inquiries and improves customer satisfaction.
Synclo's automated ticket routing and AI-driven features ensure that the right team receives the correct ticket immediately, reducing delays and improving response times. This ensures that customer issues are handled promptly and accurately.
Synclo integrates AI-powered solutions to suggest ticket resolutions, provide self-service options, and optimize workflows, ensuring faster and more effective ticket resolution. This reduces manual workload and improves the overall efficiency of the support team.
Empower your Workforce.
Automate your HR
See how Synclo can help you manage all of your employee data and operations in one place, no matter your business's size.
Stay informed with our
latest HR insights
Efficient management keeps operations smooth, data accurate,
and employee experiences
Blogs
Learn how Synclo turns support requests into quick, seamless resolutions.
The Importance of a Centralized Helpdesk System
In the modern business landscape, providing efficient and seamless support is essential for maintaining customer...
John Doe
15, Jan 205
Optimizing Ticket Resolution Times for Better Service
Efficient ticket resolution is the cornerstone of excellent customer support and a productive work environment...
John Doe
15, Jan 205
Streamlining Internal Support with Efficient Ticketing Systems
Internal support is just as important as customer-facing support in ensuring smooth business operations...
John Doe
15, Jan 205
Automating Ticket Routing for Better Customer Experience
When a customer reaches out for support, one of the first things they expect is a prompt and accurate response...
John Doe
15, Jan 205