Helpdesk

Synclo PeopleManager is a unified HR management system designed to manage the complete employee lifecycle in one platform. It covers company setup, attendance, employee records, communication, performance management, compensation, benefits, and document storage. By centralizing HR operations, it ensures consistency, accuracy, and smoother workforce management.

Yes, PeopleManager is built to support multi-location organizations with complex structures. It allows you to define locations, departments, roles, and policies centrally while maintaining consistency across the organization. This makes it ideal for both growing companies and established enterprises.

PeopleManager automates routine HR processes such as attendance tracking, approvals, employee updates, and performance cycles. Centralized records eliminate repetitive data entry and reduce errors caused by manual handling. This allows HR teams to focus more on employee engagement and strategic initiatives.

PeopleManager includes role-based access control, secure document storage, and detailed audit trails. Sensitive employee information is accessible only to authorized users based on permissions. This ensures data privacy, compliance, and accountability across HR operations.

Yes, PeopleManager integrates seamlessly with Synclo SmartLedger. Attendance, compensation, and employee data flow directly into payroll and financial processes. This integration reduces discrepancies and ensures payroll is accurate and timely.

Synclo lets you configure your organization structure, departments, roles, and workflows in one place, making it easy to get your operations up and running quickly. This ensures every team is aligned from the start with clearly defined responsibilities and processes.

Yes, Synclo allows full customization of departments, roles, and hierarchies to match your business structure and operational needs. You can easily update or scale these configurations as your organization grows or evolves.

Yes, you can manage multiple branches, offices, or business units within a single system while maintaining centralized control and visibility. This helps ensure consistency in operations while still allowing flexibility for each location.

Most businesses can complete their initial setup within a few hours, depending on the size and complexity of their operations. Our structured setup process helps reduce delays and ensures a smooth onboarding experience.

Yes, once your company is set up, it seamlessly connects with HR, payroll, finance, and operations, ensuring everything works together from day one. This eliminates the need for separate configurations across different systems.

Synclo automates salary calculations, deductions, and payouts while integrating directly with attendance, leaves, and financial data. This reduces manual errors and ensures employees are paid accurately and on time.

Yes, you can define custom salary structures, allowances, bonuses, and deductions based on your company policies. This flexibility allows you to manage diverse compensation models across teams and roles.

Yes, Synclo automatically pulls attendance and leave records to ensure accurate and real-time payroll calculations. This keeps payroll aligned with actual employee activity without manual adjustments.

Synclo helps manage payroll compliance by supporting tax calculations, deductions, and reporting based on your configured rules. This simplifies regulatory requirements and reduces the risk of compliance errors.

Yes, Synclo provides detailed payroll reports, analytics, and dashboards to give you full visibility into salary expenses and trends. These insights help you make informed financial and workforce decisions.

Synclo supports multiple attendance tracking methods, including web, mobile, and device integrations. Attendance data is captured in real time and automatically aligned with company policies, shifts, and work schedules, eliminating manual registers and spreadsheets.

Yes. Attendance rules can be customized based on department, role, or location. This flexibility ensures accurate tracking for different teams, shift types, and regional policies while maintaining centralized visibility.

Attendance data flows directly into payroll calculations, ensuring accurate salary processing based on working hours, overtime, leaves, and absences. This reduces payroll errors and saves significant processing time.

Employees can request leaves through the platform, while managers receive automated approval workflows. Leave balances are updated instantly, and all data remains visible for reporting and compliance.

Yes. Synclo provides detailed attendance reports that can be filtered by employee, team, or period. These insights help identify trends, manage productivity, and ensure policy compliance.

Employee profiles in Synclo act as a single source of truth, storing personal details, role history, documents, performance data, and more. This ensures accurate and up-to-date records at all times.

New hires are onboarded through structured workflows that guide them through documentation, policies, and initial setup, ensuring a smooth and consistent experience from day one.

Yes. Authorized users can update records instantly, and changes are reflected across all related workflows, maintaining data consistency.

Synclo manages offboarding by revoking access, documenting exits, and ensuring compliance while maintaining historical records for reference.

Access is controlled by roles and permissions, ensuring sensitive data is only visible to authorized users.

Synclo centralizes all organizational communication into one platform, eliminating scattered emails and messaging apps. Employees receive clear updates, announcements, and alerts directly within the system they already use for daily work.

Yes. Communications can be sent to specific departments, roles, or locations. This ensures messages remain relevant and prevents information overload across the organization.

Critical notifications such as policy updates, approvals, or urgent announcements are surfaced prominently to ensure they are seen and acted upon without delay.

All messages, announcements, and notices are stored centrally, providing transparency and reference whenever needed. This is especially useful for audits or internal clarifications.

Yes. Notifications are tied to workflows like approvals, attendance, and performance, ensuring communication supports action rather than existing separately.

Synclo digitizes the entire review cycle, from goal setting to evaluations and feedback. Reviews are structured, consistent, and aligned with organizational objectives, ensuring fair and transparent assessments.

Yes. Goals can be set at individual, team, or department levels, and adjusted over time. This flexibility supports changing business priorities and employee growth paths.

Synclo supports both continuous feedback and formal review cycles. Managers and employees can share input throughout the year, creating a culture of improvement rather than one-time evaluations.

Performance insights feed into development plans, promotions, and compensation decisions. Leaders gain a clear view of high performers and growth areas across the organization.

All performance data is securely stored, allowing long-term tracking of progress, trends, and employee development over time.

Synclo allows organizations to define salary components, allowances, and deductions clearly. These structures integrate seamlessly with attendance and performance data for accurate compensation management.

Yes. Benefits can be tailored by role, department, or location, ensuring alignment with company policies and local regulations.

Performance data can be used to inform increments, bonuses, and rewards, creating a transparent and merit-based compensation process.

Automated calculations and validations reduce errors, while detailed reports provide full transparency for audits and compliance.

Yes. Synclo provides clear reports on salaries, benefits, and total compensation costs across the organization.

Synclo Resolve is a centralized help desk system used to manage support requests, issues, and service tickets. It ensures every request is tracked from submission to resolution. This prevents issues from being overlooked or delayed.

Yes, Resolve supports internal teams such as IT or HR as well as customer-facing support. Workflows can be configured based on the type of request. This makes it a flexible solution for different support needs.

Resolve organizes tickets by priority, status, and ownership, giving teams clear visibility into what needs attention. Automated workflows reduce manual tracking. As a result, response and resolution times improve.

Yes, Resolve maintains a full history of ticket updates, actions, and ownership changes. Teams can easily see who handled each issue and when. This promotes transparency and accountability across support operations.

Resolve integrates seamlessly with PeopleManager and ProjectHub. Support issues can be linked to employees or projects where relevant. This keeps support aligned with operational workflows.

Alci is Synclo’s built-in AI assistant designed to support smarter business operations and decisions. It works across multiple Synclo modules to surface insights and suggestions. Users receive help without navigating complex reports.

Alci analyzes system data and highlights trends, insights, and recommended actions. It helps users respond faster and make informed decisions. This reduces time spent searching for information.

No, Alci is designed to assist rather than replace human judgment. Users remain fully in control of actions and decisions. AI simply provides guidance and insights.

Yes, Alci connects data across HR, sales, finance, projects, and supply chain modules. This creates a unified intelligence layer across the ERP. Insights become more contextual and meaningful.

Yes, Alci follows the same security, permissions, and access controls as the Synclo platform. AI insights respect user roles and data boundaries. Security and privacy remain intact.

Synclo ProjectHub is a project management platform designed to plan work, assign tasks, track progress, and manage timelines from start to delivery. It helps teams stay aligned on goals, responsibilities, and deadlines. All project-related activity remains visible and organized in one place.

Yes, ProjectHub is flexible enough to support various project styles and team workflows. Teams can define milestones, tasks, priorities, and views that match how they work. This makes it suitable for internal projects, client work, and long-term initiatives.

ProjectHub centralizes discussions, files, updates, and decisions within each project. Team members no longer need to search through emails or multiple tools for context. This keeps communication focused, transparent, and easy to follow.

Yes, ProjectHub tracks task completion, milestones, and activity updates in real time. Managers and stakeholders can quickly identify delays or risks. This allows teams to take corrective action early and keep projects on track.

ProjectHub integrates with Synclo PeopleManager and SmartLedger. This enables better visibility into team resources and project-related costs. Projects remain aligned with workforce availability and financial planning.

Synclo HireHub is a recruitment platform designed to manage job openings, candidates, interviews, approvals, and hiring progress. It brings structure and clarity to the hiring process. Teams can track every candidate from application to offer.

Yes, HireHub supports multiple interviewers, reviewers, and approval levels. Hiring teams can share feedback and decisions in one place. This ensures alignment and faster hiring outcomes.

HireHub tracks candidates through clearly defined hiring stages. Recruiters always know what step comes next and where delays occur. No candidate is overlooked or lost in the process.

Yes, HireHub routes hiring decisions through structured approval workflows. This ensures offers are reviewed and approved by the right stakeholders. Hiring stays controlled and policy-aligned.

HireHub integrates seamlessly with Synclo PeopleManager. Once a candidate is hired, their data flows directly into employee records. This makes onboarding smooth and efficient.

Synclo SupplySuite is a supply chain management platform designed to manage procurement, vendors, purchase requests, and purchase orders. It centralizes supply chain activities into a single workflow. Teams gain better control and visibility over purchasing operations.

SupplySuite provides a centralized overview of procurement activity, including requests, approvals, and orders. Teams can track progress without relying on emails or spreadsheets. This reduces delays and miscommunication.

Yes, SupplySuite stores vendor details, transaction history, and performance data in one place. This helps teams evaluate suppliers more accurately. Vendor relationships become clearer and easier to manage.

SupplySuite tracks procurement trends and spending patterns over time. Teams can identify inefficiencies and make cost-optimized decisions. This leads to better financial control across the supply chain.

SupplySuite integrates seamlessly with Synclo SmartLedger. Procurement data flows directly into financial records. This ensures accuracy and alignment between purchasing and accounting.

Synclo SmartLedger manages accounting, expenses, approvals, payments, and financial reporting in one unified system. It provides a clear and accurate view of financial performance across the organization. This helps finance teams maintain control and transparency.

Yes, SmartLedger is designed to scale with business growth. It supports increasing transaction volumes, multiple departments, and advanced reporting needs. Organizations can expand without changing their finance system.

SmartLedger automates calculations, approvals, and reconciliations to reduce manual errors. Standardized workflows ensure consistency across financial processes. This keeps financial data clean, reliable, and audit-ready.

Yes, SmartLedger maintains detailed approval histories, transaction logs, and audit trails. These features support regulatory compliance and simplify audits. Finance teams can access records quickly when required.

SmartLedger integrates seamlessly with PeopleManager, SalesEnginePro, and SupplySuite. Financial data stays connected to HR, sales, and supply chain operations. This creates a complete, end-to-end view of business performance.

Synclo Academy is a learning management system designed to create, manage, and track training programs and courses. It supports employee onboarding, skill development, and compliance training in one centralized platform. Learning progress remains measurable and organized.

Yes, Academy supports multiple learning formats, courses, and structured learning paths. Organizations can design programs for onboarding, upskilling, or regulatory compliance. This flexibility makes it suitable for diverse training needs.

Academy provides real-time tracking of course completion, participation, and assessments. Managers can easily monitor progress and identify learning gaps. This helps organizations measure the effectiveness of training programs.

Yes, Academy integrates seamlessly with Synclo PeopleManager. Learning records stay linked to employee profiles and roles. This creates a unified view of employee development.

Yes, Academy is designed for digital access from anywhere. Employees can complete training at their own pace across devices. This supports flexible and distributed work environments.

Synclo SalesEnginePro is a centralized CRM platform designed to manage leads, opportunities, pipelines, activities, and sales performance. It gives sales teams a clear view of every deal and customer interaction. This helps teams stay organized and close deals more efficiently.

Yes, SalesEnginePro supports customizable sales pipelines and deal stages. Teams can configure workflows based on their sales cycle, industry, or business model. This flexibility ensures the CRM adapts to your process rather than forcing changes.

SalesEnginePro centralizes lead data, follow-ups, activities, and communication in one place. Automated reminders and task tracking reduce missed actions and delays. Sales teams spend less time on administration and more time engaging with prospects.

Yes, SalesEnginePro enables teams to share notes, updates, and deal context in real time. Everyone involved in a deal has access to the same information. This improves alignment and reduces reliance on emails or external tools.

SalesEnginePro provides real-time dashboards and reports to monitor pipeline health, conversions, and team performance. Managers can identify trends, bottlenecks, and opportunities early. This enables data-driven decisions and more accurate forecasting.