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Copyright © Synclo. All Rights Reserved.

Cookie Policy

Effective Date: June 23, 2026

1. Introduction

This Cookie Policy explains how Synclo uses cookies and similar technologies on our website, platform, and related online services.

Cookies help us operate our website and platform, maintain secure sessions, remember user preferences, understand how visitors and users interact with Synclo, improve performance, and support marketing or communication activities where applicable.

This Cookie Policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website or use an online service. They allow websites and platforms to recognize your device, remember certain information, support functionality, and improve the user experience.

We may also use similar technologies such as pixels, tags, scripts, local storage, session storage, software development kits, analytics tools, and tracking technologies. In this Cookie Policy, we refer to these technologies collectively as “cookies.”

3. How We Use Cookies

Synclo may use cookies and similar technologies to operate our website and platform, maintain secure login sessions, authenticate users, remember preferences, understand usage, monitor performance, troubleshoot errors, improve user experience, measure campaign effectiveness, and support marketing or advertising activities where applicable.

4. Types of Cookies We Use

The cookies used by Synclo may vary depending on whether you are visiting our website, using the Synclo platform, interacting with a trial workspace, or accessing specific features. The table below provides a general overview of the categories of cookies and similar technologies we may use.

Category Purpose Effect if Disabled Examples
Essential / Session & Security Cookies Used to operate the website or platform, maintain login sessions, authenticate users, protect accounts, prevent misuse, support secure navigation, process forms, and enable core functionality. The website or platform may not work properly, and some services may be unavailable. Session cookies, authentication cookies, security cookies, CSRF protection cookies, file upload/session tokens.
Functional / Preference Cookies Used to remember user choices and preferences, such as language, region, timezone, interface settings, login preferences, or workspace preferences. The website or platform may still work, but the experience may be less personalized or convenient. Language preference, timezone setting, remembered interface preferences.
Performance and Analytics Cookies Used to understand how visitors and users interact with our website or platform, monitor performance, measure traffic, identify errors, and improve usability. The website or platform should still work, but we may have less information to improve performance and user experience. Analytics identifiers, page activity data, traffic source data, performance logs.
Interaction History Cookies Used to understand previous or current activity, such as pages visited, campaigns that led users to our website, chat interactions, referral sources, or feature interactions. The website or platform should still work, but some contextual experiences, campaign tracking, or support continuity may be limited. UTM parameters, referral data, chat history identifiers, interaction tracking identifiers.
Marketing and Advertising Cookies Used where applicable to measure campaign performance, provide more relevant communications, support advertising, manage retargeting, or understand engagement with promotional content. The website should still work, but marketing may be less relevant and campaign measurement may be limited. Advertising pixels, campaign identifiers, retargeting cookies, marketing analytics cookies.
Third-Party / Embedded Service Cookies Used by third-party providers that help us deliver analytics, advertising, security, customer communication, embedded content, performance monitoring, or other services. The effect depends on the third-party service. Some embedded or support features may not function as expected. Cookies set by analytics, advertising, chat, security, or embedded content providers.

We will update this Cookie Policy or related cookie notices as our use of cookies and similar technologies evolves.

5. Third-Party Cookies and Service Providers

Some cookies may be placed by third-party service providers that help us operate, analyze, improve, secure, or market Synclo. These may include providers for analytics, advertising, customer communication, performance monitoring, security tools, embedded content, or other website and platform services.

Third-party providers may process cookie-related information according to their own privacy policies and cookie practices. Synclo does not control all third-party cookies once they are placed by external providers.

For more information about service providers that may process data on behalf of Synclo, please view our Third-Party Service Providers or Sub-Processor List here: [Third-Party Service Providers / Sub-Processor List].

6. Cookies in the Synclo Platform

When users access the Synclo platform, cookies and similar technologies may be used to maintain secure sessions, authenticate users, apply preferences, support role-based access, monitor performance, detect errors, prevent misuse, and maintain platform security.

Some platform cookies are essential for Synclo to operate securely and may be required for account access and core functionality.

7. Managing Cookie Preferences

You may be able to manage cookie preferences through a cookie banner, cookie settings tool, or similar preference mechanism made available on our website.

You can also manage or block cookies through your browser settings. Most browsers allow you to delete cookies, block cookies, or receive alerts before cookies are stored. Please note that disabling certain cookies may affect the functionality, security, or performance of our website or platform.

Helpful browser cookie management resources include:

Where required by applicable law, Synclo will request consent before placing non-essential cookies, such as certain analytics, marketing, or advertising cookies.

8. Advertising and Analytics Opt-Outs

Some third-party analytics or advertising providers may offer their own opt-out tools or preference controls. You may be able to limit certain interest-based advertising or tracking through the settings provided by your browser, device, advertising network, or the relevant third-party provider.

Examples of general industry opt-out resources include:

  • Network Advertising Initiative opt-out page
  • Digital Advertising Alliance opt-out tools
  • Google Ads settings or Google Analytics opt-out tools, where applicable
  • Meta, LinkedIn, or other advertising platform privacy settings, where applicable

These tools are provided by third parties, and their availability or effectiveness may vary by region, browser, device, and provider.

9. Do Not Track Signals

Some browsers offer “Do Not Track” or similar signals. Because there is currently no uniform industry standard for responding to such signals, Synclo does not currently respond to Do Not Track signals unless required by applicable law.

Users can still manage cookies through browser settings, cookie preference tools, or third-party opt-out mechanisms where available.

10. Changes to This Cookie Policy

Synclo may update this Cookie Policy from time to time to reflect changes in our technology, website, platform, service providers, legal requirements, or business practices.

When we update this Cookie Policy, we will revise the effective date at the top of the policy. Where appropriate, we may notify users or account administrators through website notice, in-app notice, email, or other communication channels.

11. Contact Us

If you have any questions about this Cookie Policy or how Synclo uses cookies and similar technologies, you may contact us at:

Email: legal@synclo.com
Phone: +1 (833) 201-7494
Address: Bu Haleeba Gold Building, Office M2, Hor Al Anz East, Dubai