Empowering Helpdesk & Ticketing with Next-Gen Solutions

Synclo's Helpdesk & Ticketing module is packed with features that streamline every aspect of support. From ticket creation and real-time updates to employee communication and AI-driven insights, we help businesses resolve issues faster, optimize workflows, and improve overall service quality.

Automated Ticket Creation & Assignment
Real-time Notifications & Status Updates
Seamless Communication with Integrated Channels
AI-Driven Ticket Routing & Solutions
Customizable Helpdesk Workflows
Employee Performance Tracking
Service Level Agreement (SLA) Management
Centralized Knowledge Base & Document Sharing
Employee & Customer Feedback Integration

Why Faster Issue Resolution Really Matters

Fast resolution of internal issues keeps employees productive and reduces downtime across the organization.

  • Streamlined Ticket Workflows

    Automatically assign, track, and resolve tickets with full visibility for both employees and support teams.

  • Faster Problem Resolution

    Categorization, SLAs, and automated alerts ensure issues are handled promptly and consistently.

Support Requests, Fully Under Control

Synclo centralizes every request into a clean workflow so your team can track, prioritize, and respond faster. Keep visibility on ticket volume, status, and workload without losing context.

Assign Faster, Resolve With Clarity

Route every issue to the right person, keep priorities tight, and close tickets with clear documentation. Synclo helps reduce backlogs while improving resolution quality and accountability.

Trusted by 300+ businesses globally
TESTIMONIALS

What Our Users Say About Synclo

Synclo proved highly adaptable to the way our brokerage operates. Especially, we were able to structure property pipelines, client tasks, and internal checklists exactly the way our teams work. Employee management also felt seamless, giving us better visibility over attendance, roles, and daily activity. Based on our experience, we’re fully ready to transition to Synclo.

Alternate Text

Synclo helped us improve two critical areas: employee management and supply chain coordination. Tracking roles, attendance, and compliance requirements became much easier across our teams. On the supply chain side, the visibility into stock movement, vendor interactions, and procurement workflows made our processes far more controlled. Our teams adapted quickly, and we’re confident moving forward with full implementation.

Alternate Text

Using Synclo in beta gave us a cleaner way to track our sales pipeline, ongoing production work, and client feedback loops — all in one place. The ability to connect client issues with internal tasks made our delivery process far more accountable. The system fits naturally with how our teams operate, and we’re ready to adopt it fully.

Alternate Text

Synclo helped us streamline several areas that typically slow down academic operations. Employee management became more structured, with clearer visibility on attendance, roles, and internal responsibilities. The coordination between departments improved significantly, especially with documentation and training workflows. Our staff found the system easy to work with, and we’re comfortable moving toward full adoption.

Alternate Text

Synclo’s beta gave us the level of visibility we needed in our logistics operations. Tracking shipments, coordinating with vendors, and managing stock movement became much more structured. The workflows around deliveries and goods receipt were straightforward, and our teams were able to adopt them quickly. We’re confident Synclo can support our full supply chain operations going forward.

Alternate Text

10+

Industries
Catered

200+

Plugins &
Integrations

100%

Satisfaction
Rate

3000+

Hours or Research
& Testing
FREQUENTLY ASKED QUESTIONS

Your questions answered HR Solutions simplified

View All Faqs

Your HR Questions,
Answered by Experts

Empower your Workforce. Automate your HR

See how Synclo can help you manage all of your employee data and operations in one place, no matter your business's size.

HR Consulting Payroll & Compliance Training & Development Outplacement & Employee Relations Training & Development