Terms of Service

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern access to and use of Synclo, including our ERP platform, website, modules, applications, dashboards, APIs, integrations, support services, AI-assisted features, documentation, and related services.

By accessing, subscribing to, creating an account for, or using Synclo, you agree to be bound by these Terms. If you are using Synclo on behalf of a company, organization, or other legal entity, you confirm that you have the authority to accept these Terms on behalf of that entity. In that case, “Client,” “you,” and “your” refer to that entity and its authorized users.

These Terms form a legally binding agreement between the Client and Synclo. If you do not agree to these Terms, you should not access or use Synclo.

2. Definitions

For the purpose of these Terms:

“Synclo” refers to the Synclo ERP platform and related services provided by [Insert Legal Company/Entity Name], including the website, web and mobile applications, modules, dashboards, APIs, integrations, documentation, AI-assisted features, support services, and any related tools or services.

“Client” refers to the company, organization, business, institution, or legal entity that subscribes to, purchases, accesses, or uses Synclo.

“Authorized User” refers to any individual who is invited, registered, permitted, or enabled by the Client to access Synclo, including administrators, employees, managers, reporting authorities, finance users, HR users, recruiters, support users, learners, or other users.

“Client Data” refers to any data, records, documents, content, files, information, materials, or outputs entered, uploaded, imported, submitted, generated, stored, processed, or managed by or on behalf of the Client within Synclo.

“Platform” refers to Synclo’s ERP software environment, including its modules, dashboards, interfaces, workflows, databases, tools, and related functionality.

“Services” refers to the Synclo platform, support services, onboarding assistance, updates, integrations, AI-assisted features, documentation, and any other services provided by Synclo under these Terms or an applicable order, subscription, or agreement.

“Subscription” refers to the Client’s selected plan, package, billing arrangement, module access, user limit, usage limit, add-ons, or service entitlement for Synclo.

“Order Form” refers to any written or electronic order, quotation, subscription form, proposal, invoice, statement of work, or commercial agreement that describes the Services, subscription plan, fees, billing cycle, modules, users, or other commercial terms agreed between the Client and Synclo.

“Documentation” refers to user guides, help articles, setup guides, technical materials, policies, support content, training materials, or other written resources provided by Synclo.

“AI Features” refers to Alci and any artificial intelligence, automation, recommendation, classification, summarization, content generation, workflow assistance, or smart assistant features made available through Synclo.

3. The Synclo Platform

Synclo is a modular ERP platform designed to help organizations manage business operations across multiple functions. Depending on the Client’s selected modules, configuration, and subscription, Synclo may support human resources, recruitment, payroll, finance, accounting, sales, CRM, projects, help desk operations, learning, supply chain, procurement, documents, policies, workflows, approvals, reports, analytics, integrations, and AI-assisted operations.

Synclo may update, improve, modify, add, or remove features, modules, interfaces, workflows, integrations, or functionality from time to time. Some features may be subject to subscription plan, configuration, availability, usage limits, beta status, technical requirements, or separate commercial terms.

Certain modules, integrations, add-ons, beta features, implementation services, or enterprise services may be subject to additional service-specific terms, order forms, usage limits, or written agreements.

The Client is responsible for determining whether Synclo is suitable for its business needs, legal requirements, internal policies, workflows, and operational use cases.

4. Account Registration and Administration

To use Synclo, the Client may be required to create an account, provide business information, select a subscription, configure a workspace, and designate one or more administrators. The Client agrees to provide accurate, complete, and current information during registration, onboarding, billing, and account administration.

Client administrators are responsible for managing the Client’s workspace, including company settings, users, roles, permissions, modules, workflows, approvals, integrations, documents, exports, and other configuration settings.

The Client is responsible for all activity that occurs under its account, including activity by administrators, authorized users, invited users, and any person who accesses Synclo using the Client’s credentials or account permissions.

The Client must promptly notify Synclo of any suspected unauthorized access, account compromise, security issue, or misuse of the platform.

5. Authorized Users and Access

The Client may invite or authorize users to access Synclo based on its subscription, configuration, and internal requirements. The Client is responsible for ensuring that each Authorized User is permitted to access Synclo and only receives access appropriate to their role and responsibilities.

Authorized Users must use Synclo only for the Client’s lawful business purposes and in accordance with these Terms, applicable policies, user permissions, and the Client’s internal rules.

The Client is responsible for managing user access, maintaining accurate user information, assigning appropriate roles and permissions, removing or updating access when users leave or change roles, and ensuring that login credentials are kept confidential.

Synclo is not responsible for unauthorized access, data exposure, errors, workflow actions, approvals, exports, deletions, or other activity resulting from the Client’s failure to manage users, permissions, devices, passwords, or internal access controls appropriately.

6. Acceptable Use of the Platform

The Client and its Authorized Users may use Synclo only for lawful internal business purposes and in accordance with these Terms, applicable laws, applicable agreements, Synclo’s policies, and the Client’s authorized subscription.

The Client and its Authorized Users must not:

• use Synclo for any unlawful, fraudulent, harmful, abusive, discriminatory, or unauthorized purpose;
• upload, store, transmit, or distribute malicious code, malware, viruses, harmful files, or unlawful content;
• attempt to gain unauthorized access to Synclo, other client workspaces, systems, networks, accounts, or data;
• bypass, disable, interfere with, or tamper with security, authentication, access control, rate limiting, monitoring, or platform integrity measures;
• scrape, copy, extract, harvest, or bulk download data except through authorized features, exports, APIs, or written permission from Synclo;
• use bots, scripts, automated tools, or excessive requests in a way that disrupts, overloads, or harms the platform;
• reverse engineer, decompile, modify, reproduce, resell, sublicense, or create derivative works from Synclo except where expressly permitted by law or written agreement;
• use Synclo to infringe third-party rights, violate privacy or data protection obligations, or process information without required authority, consent, or lawful basis; or
• use Synclo in a way that could damage the reputation, security, availability, or operation of Synclo, its clients, users, service providers, or third parties;
• use Synclo or its integrations to publish spam, misleading, unauthorized, discriminatory, duplicate, fake, or unlawful job postings, messages, advertisements, communications, or listings.

Synclo may suspend or restrict access where we reasonably believe the platform is being misused, used unlawfully, or used in a way that creates security, legal, operational, or reputational risk.

The Client is responsible for ensuring that communications sent through Synclo, including emails, SMS messages, notifications, candidate communications, employee notices, and system-generated messages, comply with applicable communication, consent, employment, privacy, and anti-spam laws.

7. Client Data and Ownership

The Client retains ownership of Client Data entered, uploaded, imported, submitted, generated, stored, or managed within its Synclo workspace. Synclo does not claim ownership over Client Data.

The Client grants Synclo the rights necessary to host, process, transmit, display, store, secure, back up, support, and use Client Data solely as needed to provide, operate, maintain, secure, improve, and support the Services, and as otherwise permitted by these Terms, the Privacy Policy, applicable agreements, or the Client’s instructions.

The Client is responsible for the accuracy, quality, legality, reliability, and appropriateness of Client Data. The Client is also responsible for ensuring that it has the necessary rights, notices, consents, permissions, and lawful basis to collect, upload, process, use, share, retain, export, or delete Client Data through Synclo.

Synclo is not responsible for Client Data entered incorrectly, unlawfully, without proper authorization, or in violation of applicable laws, third-party rights, employment obligations, privacy requirements, or the Client’s internal policies.

8. Privacy, Security, and Data Processing

Synclo handles information in accordance with its Privacy Policy, Cookie Policy, Security Overview, these Terms, applicable agreements, and applicable laws.

The Client acknowledges that Synclo generally acts as a service provider or data processor for Client Data processed within the Client’s workspace. The Client generally acts as the owner or controller of such data and is responsible for determining what information is entered into Synclo, how it is used, who may access it, and how long it should be retained, subject to available platform features and applicable terms.

Where applicable, data processing may also be governed by additional data processing terms, a Data Processing Agreement, order form, enterprise agreement, or other written agreement between Synclo and the Client.

The Client is responsible for reviewing Synclo’s Privacy Policy, Cookie Policy, Security Overview, and any applicable data processing terms to understand how information is collected, used, protected, shared, retained, and deleted.

9. AI-Assisted Features and Alci

Synclo may provide AI-assisted features, including Alci, to help users generate summaries, draft content, classify information, recommend workflows, suggest categories or priorities, prepare communications, generate reports, and support other business processes.

AI Features are assistive tools and may not always be complete, accurate, current, appropriate, or suitable for every situation. The Client and its Authorized Users are responsible for reviewing, validating, editing, approving, or rejecting AI-generated outputs before relying on them or using them in business, HR, financial, legal, employment, customer, vendor, compliance, or operational decisions.

The Client remains responsible for all decisions, actions, records, communications, approvals, and outputs created, accepted, sent, or implemented through AI Features. Synclo does not provide legal, financial, tax, employment, medical, regulatory, or professional advice through AI Features.

AI Features may process prompts, commands, instructions, user inputs, generated outputs, interaction history, and relevant module data based on the user’s authorized access, role, permissions, enabled modules, and workspace configuration.

AI Features are intended to support human review and decision-making and are not intended to make final hiring, employment, payroll, disciplinary, financial, legal, or compliance decisions without appropriate human oversight.

Synclo does not use Client Data to train public AI models. Where third-party AI infrastructure or service providers are used to support AI Features, such providers are expected to process information under appropriate confidentiality, security, and data protection obligations.

10. Third-Party Services and Integrations

Synclo may allow the Client to connect, enable, or use third-party services, applications, tools, APIs, devices, or integrations. These may include services for email, SMS, payments, accounting, biometrics, job boards, communication, analytics, reporting, automation, AI infrastructure, cloud hosting, or other business functions.

When the Client enables or authorizes a third-party service or integration, information may be shared between Synclo and that third party based on the permissions granted, configuration selected, and purpose of the integration.

Third-party services are governed by their own terms, privacy policies, security practices, availability commitments, and data handling procedures. Synclo is not responsible for third-party services outside its control, including their performance, downtime, errors, security, data practices, policy changes, or misuse by the Client or its users.

The Client is responsible for ensuring that it has the necessary rights, permissions, consents, approvals, and authority to enable integrations and share relevant information with third-party services.

11. Recruitment, Job Posting, and Candidate Management

Where the Client uses Synclo’s recruitment, applicant tracking, job posting, referral, career site, or candidate management features, the Client is responsible for ensuring that all job postings, hiring workflows, candidate communications, screening criteria, interview processes, offer decisions, and recruitment records comply with applicable employment, labor, anti-discrimination, privacy, and recruitment-related laws and policies.

The Client is responsible for the accuracy, legality, and authorization of job postings created, published, shared, or distributed through Synclo, including postings published to the Client’s website, career page, social channels, job boards, third-party platforms, or integrations.

The Client must not use Synclo to publish false, misleading, discriminatory, unauthorized, fraudulent, spam-like, or unlawful job postings. The Client is responsible for ensuring that it has the required rights, permissions, and authority to publish jobs on behalf of its organization or any organization it represents.

Candidate information processed through HireHub or related recruitment features is Client Data. The Client remains responsible for informing candidates about how their information is collected, used, retained, shared, reviewed, and processed, including where AI-assisted screening, evaluations, talent pool features, referrals, or third-party recruitment platforms are used.

12. Subscription, Billing, and Payment

Synclo is provided on a subscription basis unless otherwise agreed in writing. The Client’s subscription plan, fees, billing cycle, modules, user limits, add-ons, payment terms, and other commercial details may be set out in an Order Form, invoice, proposal, subscription page, or separate written agreement.

Unless otherwise stated, subscription fees are payable in advance and are non-refundable except where required by applicable law or expressly agreed in writing. The Client is responsible for paying all fees, taxes, duties, bank charges, payment processing fees, and other amounts associated with its subscription and use of Synclo.

If payment is late, failed, disputed, reversed, or not received when due, Synclo may restrict, suspend, or terminate access to the Services after reasonable notice, where practical. Additional modules, users, add-ons, usage-based services, implementation services, customization, training, or support services may be billed separately or on a pro-rata basis.

Subscriptions may renew automatically unless canceled before the applicable renewal date or unless otherwise stated in the applicable Order Form or agreement. Synclo may update pricing, plans, modules, or billing terms from time to time, with notice where required by applicable law or agreement.

13. Free Trials, Demos, and Beta Features

Synclo may offer free trials, demos, sandbox environments, pilot access, beta features, preview features, or early-access functionality from time to time. These offerings may be limited in duration, functionality, users, modules, storage, support, or availability.

Trial, demo, beta, or preview features are provided for evaluation, testing, or feedback purposes and may be changed, limited, suspended, or discontinued at any time. Synclo does not guarantee that beta or preview features will become generally available or remain unchanged.

Unless otherwise agreed in writing, Synclo may delete or disable trial, demo, sandbox, or beta environments after the applicable trial or evaluation period ends. The Client is responsible for exporting or saving any information it wishes to retain before the end of such period.

14. Service Availability, Maintenance, and Support

Synclo is designed to provide reliable access to the platform, but we do not guarantee uninterrupted, error-free, or always-available service unless a specific Service Level Agreement has been separately agreed in writing.

The Services may be unavailable or limited due to scheduled maintenance, emergency maintenance, updates, upgrades, security patches, infrastructure issues, third-party provider disruptions, internet or network failures, misuse, force majeure events, or circumstances beyond Synclo’s reasonable control.

Where practical, Synclo may provide advance notice of scheduled maintenance or significant service interruptions through email, in-app notice, website notice, or other appropriate communication channels. Emergency maintenance or urgent security updates may be performed without prior notice.

Support availability, response times, channels, scope, and service levels may vary depending on the Client’s subscription plan, agreement, support package, and the nature of the issue.

15. Data Export, Retention, and Deletion

The Client may export supported Client Data from Synclo using available export features, subject to module availability, user permissions, subscription status, technical limitations, and applicable agreement terms.

After cancellation, expiration, or termination of the Client’s subscription, Synclo may retain Client Data for a limited period to allow export, migration, account recovery, backup, administrative handling, or legal and operational processing. Unless otherwise agreed in writing, this post-termination retention period is 30 days.

After the applicable retention period, Client Data may be deleted, de-identified, or made inaccessible from active systems, subject to backup cycles, technical limitations, legal obligations, accounting requirements, dispute resolution, fraud prevention, security requirements, and other legitimate business or compliance needs.

The Client is responsible for exporting any required data before the end of the applicable access or retention period. Synclo is not responsible for loss of Client Data after account closure, deletion, expiration of the retention period, or failure by the Client to export data in time.

Client Data may include outputs, records, drafts, reports, or content generated within the Client’s workspace using Synclo features, but Synclo retains ownership of the underlying platform, software, models, workflows, interfaces, templates, technology, and AI-assisted functionality used to generate them.

16. Intellectual Property Rights

Synclo, including its platform, software, modules, dashboards, workflows, interfaces, designs, branding, logos, documentation, AI-assisted features, content, technology, and related materials, is owned by Synclo or its licensors and is protected by intellectual property laws.

Except for the limited right to access and use Synclo under these Terms and the Client’s subscription, no rights, title, or interest in Synclo’s intellectual property are transferred to the Client or its Authorized Users.

The Client and its Authorized Users may not copy, modify, reproduce, distribute, rent, lease, sell, resell, sublicense, reverse engineer, decompile, attempt to extract source code from, or create derivative works based on Synclo, except where expressly permitted by applicable law or written agreement.

The Client retains ownership of Client Data. Synclo’s ownership rights do not extend to Client Data entered, uploaded, imported, generated, stored, or managed by or on behalf of the Client within its Synclo workspace.

17. Feedback and Suggestions

If the Client or any Authorized User provides feedback, ideas, suggestions, recommendations, feature requests, comments, or other input relating to Synclo, Synclo may use such feedback without restriction or obligation.

This may include using feedback to improve, modify, develop, market, or commercialize Synclo’s products, services, features, workflows, user experience, AI-assisted features, or related offerings. The Client agrees that Synclo is not required to provide compensation, attribution, approval rights, or ownership rights in relation to such feedback.

18. Confidentiality

Each party may receive confidential or sensitive information from the other party in connection with the use, provision, support, or administration of Synclo. Confidential information may include business information, technical information, pricing, product plans, security information, financial information, employee or customer information, platform configurations, workflows, documents, records, and other non-public information that should reasonably be understood to be confidential.

Each party agrees to protect the other party’s confidential information using reasonable care and to use such information only for purposes related to the use, provision, support, security, administration, or enforcement of Synclo and these Terms.

Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, already known without restriction, independently developed without use of confidential information, or lawfully received from a third party without confidentiality obligations.

These confidentiality obligations will continue after termination of the Services for as long as the information remains confidential or as otherwise required by applicable law or written agreement.

19. Compliance and Client Responsibilities

The Client is responsible for ensuring that its use of Synclo complies with all laws, regulations, contracts, internal policies, notices, and obligations applicable to its organization, users, data, industry, and operations.

This includes responsibility for employment, labor, payroll, tax, accounting, finance, privacy, data protection, customer, vendor, procurement, education, industry-specific, and commercial compliance obligations where applicable.

The Client is responsible for the accuracy, completeness, legality, and appropriateness of the information entered into Synclo, as well as the decisions, approvals, communications, reports, filings, payments, workflows, and actions taken through or based on Synclo.

Synclo may provide features, records, reports, workflows, dashboards, access controls, audit trails, exports, notifications, and AI-assisted tools that support compliance-related processes, but Synclo does not guarantee that use of the platform will make the Client fully compliant with any law, regulation, contract, audit requirement, or internal policy.

The Client should seek independent legal, tax, financial, employment, regulatory, or professional advice where required for its specific business, jurisdiction, and use of Synclo.

20. Disclaimers

Synclo is provided as a software-as-a-service platform. Except as expressly stated in these Terms or a separate written agreement, the Services are provided on an “as is” and “as available” basis.

Synclo does not guarantee that the Services will be uninterrupted, error-free, fully secure, free from defects, compatible with every system, or suitable for every client requirement, industry, jurisdiction, workflow, or compliance obligation.

Reports, dashboards, analytics, calculations, notifications, workflow outputs, AI-generated content, and other system outputs may depend on Client Data, user inputs, configurations, permissions, integrations, and third-party services. The Client is responsible for reviewing and validating outputs before relying on them.

Synclo does not provide legal, tax, financial, accounting, employment, medical, regulatory, or other professional advice. Any information, automation, report, recommendation, AI output, or workflow support provided through Synclo is for operational assistance only and should not replace professional judgment or independent advice.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Synclo will not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or similar damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, business interruption, reputational harm, or costs of substitute services, whether based on contract, tort, negligence, strict liability, or any other legal theory.

Synclo will not be liable for damages or losses arising from Client Data, user errors, incorrect configurations, unauthorized user activity, third-party services, integrations, internet failures, device issues, compliance failures, decisions made by the Client, or reliance on reports, analytics, workflows, calculations, notifications, or AI-generated outputs without appropriate review.

To the maximum extent permitted by applicable law, Synclo’s total aggregate liability arising out of or relating to these Terms, the Services, or the Client’s use of Synclo will not exceed the total fees paid by the Client to Synclo for the Services giving rise to the claim during the twelve months immediately preceding the event that gave rise to the liability.

Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the above limitations may not apply to the extent prohibited by applicable law.

22. Indemnification

The Client agrees to defend, indemnify, and hold harmless Synclo, its affiliates, directors, officers, employees, contractors, service providers, and representatives from and against any claims, damages, losses, liabilities, costs, expenses, penalties, or proceedings arising out of or relating to:

• the Client’s or Authorized Users’ use or misuse of Synclo;
• Client Data, including its accuracy, legality, collection, use, disclosure, retention, export, or deletion;
• breach of these Terms, applicable policies, agreements, or laws by the Client or its Authorized Users;
• unauthorized access caused by the Client’s failure to manage users, permissions, credentials, devices, or internal controls;
• third-party claims relating to data, content, documents, communications, workflows, decisions, or actions managed through the Client’s workspace; or
• the Client’s use of third-party services, integrations, exports, reports, AI outputs, or platform configurations.

Synclo will provide reasonable notice of any claim subject to indemnification where legally and practically possible, and the parties will reasonably cooperate in the defense or resolution of such claim.

23. Suspension and Termination

The Client may cancel or terminate its subscription in accordance with the applicable Order Form, subscription terms, or written agreement.

Synclo may suspend, restrict, or terminate access to the Services if:

• payment is overdue, failed, reversed, disputed, or not received when due;
• the Client or any Authorized User violates these Terms, applicable policies, agreements, or laws;
• the Client’s use of Synclo creates a security, legal, operational, reputational, or platform integrity risk;
• Synclo is required to do so by law, court order, regulator, or government authority;
• the Client uses Synclo in a way that may harm Synclo, other clients, users, service providers, or third parties; or
• the Client’s account remains inactive, expired, or unsupported for a period determined by Synclo or applicable agreement.

Where practical, Synclo may provide notice and an opportunity to resolve the issue before suspension or termination. However, Synclo may suspend or restrict access immediately where necessary to protect security, prevent harm, comply with law, or address urgent risk.

24. Effect of Termination

Upon termination, cancellation, expiration, or closure of the Client’s subscription, the Client’s right to access and use Synclo will end, unless otherwise agreed in writing.

The Client remains responsible for all fees, charges, taxes, and payment obligations incurred before termination. Termination does not relieve the Client of payment obligations that accrued before the effective termination date.

Following termination, the Client may have a limited period to export supported Client Data, subject to subscription status, technical availability, user permissions, applicable agreement terms, and Synclo’s data retention practices. Unless otherwise agreed in writing, the standard post-termination retention period is 30 days.

After the applicable retention period, Client Data may be deleted, de-identified, or made inaccessible from active systems, subject to backup cycles, legal obligations, accounting requirements, dispute resolution, fraud prevention, security requirements, and other legitimate business or compliance needs.

Sections that by their nature should survive termination will continue to apply, including provisions relating to payment obligations, confidentiality, intellectual property, client data responsibilities, privacy and security obligations, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and any other provisions intended to survive.

25. Governing Law and Dispute Resolution

These Terms are governed by the laws of California without regard to conflict of law principles.

The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through good-faith informal discussions.

If the dispute is not resolved through informal discussions, the parties may proceed to mediation, arbitration, or court proceedings in accordance with the applicable agreement, governing law, and jurisdiction selected by the parties.

Unless otherwise agreed in writing, the courts or dispute resolution forum located in California will have exclusive jurisdiction over disputes relating to these Terms or the Services.

26. Changes to These Terms

Synclo may update these Terms from time to time to reflect changes in the platform, services, pricing, security practices, legal requirements, business operations, or applicable policies.

When we update these Terms, we will revise the effective date at the top of the document. Where changes are material, Synclo may notify client companies or account administrators through email, in-app notice, website notice, or other appropriate communication channels.

Continued access to or use of Synclo after updated Terms become effective means that the updated Terms apply to the Client’s continued use of the Services.

27. Contact Us

If you have any questions about these Terms, you may contact us at:

Email: legal@synclo.com
Phone: +1 (833) 201-7494
Address: Bu Haleeba Gold Building, Office M2, Hor Al Anz East, Dubai